Episode 23 - J.L. Valente on blueKiwi

J.L. Valente
In January 2011, JL Valente was appointed Chairman and CEO to bring additional enterprise software leadership to the blueKiwi team. His software experience spans over 25 years at an international level in the software industry. Prior to blueKiwi, JL was President and CEO of RiverMuse, an IT Operations software start-up and before that executive Chairman of CITTIO, a network & system management software start-up. He also led the Americas Operations of InfoVista, and marketing and business development at Viasoft as Senior Vice President. JL also spent 10 years with CA, where he ran marketing for the information management division.
JL’s objectives at blueKiwi are simple but ambitious. Equip every business professional with an enterprise social software account. Beyond the usual growth objectives of any start-up, JL is committed to ensuring the success of blueKiwi’s customers and accelerating the adoption of its enterprise social software in the marketplace through careful listening and with intellectual honesty.


What is blueKiwi?
blueKiwi solutions enable organisations to create and manage powerful networks where employees, partners and customers can easily share their ideas, knowledge and best practices, in a secure enterprise environment.
In capitalising on informal exchanges and bringing individuals closer together, blueKiwi enables businesses of all sizes to accelerate their commercial productivity, increase their innovation capacity and take better advantage of previously hidden talents.
Hundreds of businesses use blueKiwi’s solutions to reach their business goals. blueKiwi benefits from concrete client experiences, with more than 300 completed projects and hundreds of successfully created networks in numerous countries.

What are some of the highlights of the latest release?
A streamlined, highly simplified user experience throughout the product. Thanks to this the product has enjoyed a 30% boost in usage in a month.
New mobility apps: native iPad, iPhone and BB. New HTML-based mobile app.
A solid integration with over 30 document management systems

Is your product SaaS or on-prem?  If on-prem, who manages?  How much can the product be customized?
Fully SaaS yet highly configurable, customizable and open for integration.

Where is the company based?  How do you work with clients in North America?
With its headquarters in Paris, offices in the United States and the UK, and partners around the world, blueKiwi is the fastest growing software publisher of Enterprise Social Networks in Europe. Now to accelerate our business in NA we would love to team up with enterprise 2.0 savvy boutiques that is versed or interested to get in the social business action.

Since its creation in 2006 blueKiwi is the only European business that has been recognised for four consecutive years in Gartner’s “Magic Quadrant” as a Visionary in the Enterprise Social Software sector.

How did the company get started?
Company started in mid 2006 by a seasoned web professional team who was in the process of selling their web agency to a European player. Launch of a collaborative software suite concept (based on wikis) into the public domain and promotion in the blogosphere, where several large accounts discovered blueKiwi, requested meetings and signed up for the beta. They all ended up customers of bK and one of them, Dassault Systemes, the 2nd largest European software vendor, became a minority investor in the company in 2009. Today they primarily use blueKiwi as an extranet for supporting their entire VAR business (1200 partners, a $700M+ indirect business a year)

Can you tell us a bit about how you calculate the value of social software?

Return on Value
is where the strongest payback can be found yet it is hard to capture in any formula – it is the result of working together more effectively, locating expertise on the fly, facilitating better situational awareness and accelerating innovation and decision cycles. It requires behavioural changes through sharing and social linking, enables a flatter organization and breaks the traditional silos within organisations.
Return on Productivity
is easier to estimate and applies to three specific areas:

  • Improved Communication
  • Collaborative Work and Knowledge Search
  • Efficient Time Management

Study results reveal that a high level of engagement is critical to reaping the benefits of social business. As adoption time and engagement grows, the return on productivity increases exponentially.

I noticed you advocate starting small, whereas other vendors stress the need to get everyone on the software right away.  Can you discuss the different approaches and why BlueKiwi recommends starting small?

“Another problem with poorly-defined networks is that there is no perceived value nor a compelling reason to participate. Typically a social network rollout needs a lot of planning and pre-launch work in creating interesting and useful content to cater to users’ interests that can keep them coming back. When the value is unclear it becomes that much harder to get champions and contributors to provide this seeding content. And without that - initial users have no sense of how they need to engage on the network.  The result: even if users create a login because they received an invite - this quickly becomes just another “tool” on their desktop that they do not use.”

Can you tell us some real world stories about how customers are using your software?

Louis Vuitton, Allianz, Cap Gemini Consulting, Nokia

What are your solution’s strengths versus other products in the space?
We’ve been pioneering the space from day 1 and we have the scars to show it. Our product is the reflect of 300+ projects and over 120 customers ranging from 60,000 users down to 15.. so we can not only scale up but scale down as well. That’s not only a performance characteristic but a functional one as well. Our platform is way wider, richer and deeper than Yammer or Chatter yet way easier to deploy than SHP or Lotus Connection with which we integrate anyway if people focus those platforms for what they are best at: content. But it’s not just the product ‘cause it’s only 40% of the recipe here. It’s before all about strategy, attitude, governance, rollout and management. Social business is about transforming the way business is done and it takes more than a product for that.

How do you work with partners?  How do you avoid channel conflict?
if we could do 80% of our business indirectly we would but the market is not there yet. Nonetheless we are intensifying our indirect efforts with new partners in Latam and APAC. Would love to do more in the US indirectly. So if any listener is in this business and interested to resell a kick-ass product they should contact us.

Contact Information


JLV@bluekiwi-software.com or 1 650 888 1495. Highly recommend to download email WP and play with our ROI calculator, easily available on our website at

Events Page:

I'll be presenting at Social Connections II in Cardiff, Wales on December 9.  To learn more or register:  http://socialconnections.info/

Posted on November 23 2011 with tags          | 0

Episode 22 - Jonathan Griep on Lotus Live

Jonathan Griep, President, JPG Consulting, Inc.

Jonathan Griep is currently president of JPG Consulting, Inc.  An MIT trained engineer, he has 30 years of experience solving problems for customers.  He started his career developing integrated circuits for Honeywell, Motorola and Fairchild but found software to be so compelling he switched over to doing software development in the late ‘80s and has never looked back.  He started his own firm, JPG Consulting, Inc. in 1997 and has done work for Lotus/Iris/IBM and many other companies.  JPG Consulting, Inc. is an IBM Business Partner and Symantec STEP partner.

How did you first get involved with Lotus Notes?
I was hired to do a contract at Lotus in Cambridge in 1995 and they were using Notes 4.6 at the time.  In 2000, I was hired to do a contract for Iris Associates (the original developers of Lotus Notes) in Westford, MA and did work on the 5, 6, 7 and 8 Notes and Domino releases.

When did you decide to start your business?
In 1997, when I thought my Lotus work was ending, I started the company to do a contract at Digital Equipment Corp.  It turns out I did part time contract work for Lotus for 3 more years as well as other companies.

Tell us a bit about the EZ Notes Search product.
EZ Notes Search enables users to search their IBM Lotus Notes databases using Microsoft Windows Search.  Windows Search is integrated into Microsoft Windows 7..  Users can click on the Start button and start typing their search term and instantly see search results in the Start menu pane.  They can click on the item to open it in Notes or click the More... item to view the his in the Search results window.  In this window, they can preview each of the hits in the preview window (including attachments).  We support Windows 7 (32 and 64 bit) and Microsoft Windows XP.  Windows XP requires the installation of the Windows Search 4.0 addin from Microsoft first.  You can see our product on youtube: http://www.youtube.com/notesconnectors and get a free trial version on our web site:


Lotus Live - as a customer

A year ago you decided to try out Lotus Live.  Was it mainly for testing for your product?
Yes, mainly for testing but we also wanted to move our production mail there.

How difficult was the initial set up? The service only was fairly straightforward.  Did you have to contact support? Yes, and they were awesome.   Would you have to be/engage a mail admin to set this up?  I think so yes.  A Domino admin? For the hybrid mode I would definitely think you would need one.   Or could a non-technical solo entrepreneur handle the set up?

Did you migrate historical data?  No, not yet.

Are you using Lotus Live for your primary production mail server?  Are you using Lotus Live Notes (regular Notes client, cloud server managed by IBM, as opposed to Lotus Live iNotes/notNotes - Outblaze)?  How is the multi-tenant version of Domino different?  How much access do you have as compared to a regular on prem server?  

Are you using mail only, or other basic Notes functions such as calendar, contacts, to dos and notebook/personal journal?

Do you have Lotus Notes applications?  

Have you considered using any of the features besides email. such as Connections/Files, Surveys, Forms, Meetings, Events, Instant Messaging?

After the initial set up, have you had any issues?

As a small business, how responsive and understanding is IBM support?

Would you do it over again?  Do you plan to continue with Lotus Live?

Lotus Live - as a partner

As a partner, would you recommend your clients switch to Lotus Live or stay on prem?  Yes, I think customers should consider the move for the economics of it. Start with a small pilot to understand the strengths and weaknesses of the offering.

Is there a role for the partner with the customer after the sale of Lotus Live with regards to email?  Yes I think there are other companion products which can be built/integrated with the cloud offering.

Contact Information


Email: jgriep@jgriep.com
Twitter: @NotesConnectors
Symantec Enterprise Vault for Quickr & Notes apps coming soon

Events Page:

Posted on November 11 2011 with tags                  | 0

Episode 21 - Michael Sampson and Sharon Bellamy on User Adoption

Michael Sampson is a Collaboration Strategist. His passion is helping organizations to make collaboration work, when their employees have to work together effectively and efficiency while separated by distance and time. Michael advises end-user organizations in New Zealand, Australia, the United States, and Europe.

Michael is the author of three books on collaboration — Seamless Teamwork, SharePoint Roadmap for Collaboration, and User Adoption Strategies — and the fourth book is due in late 2011.

Michael holds an MCom with first class honors in telecommunications-based IT, from the University of Canterbury in New Zealand. He is married to Katrina, and together they have 10 children.

What was your background with Lotus software?
How did you get started with learning about software adoption?

Sharon Bellamy
is a Consultant at Applicable, working with Portal/WCM, Quickr, Sametime and Connections implementations. IBM Champion, iSeries fan girl and friend of Mat Newman.

Social software is fantastic, but the value is a function of the size of the network.  That’s what makes user adoption such an important issue.  The conventional wisdom is to get a C-level sponsor and to find those who naturally are your champions and help them enable others.  Are these techniques enough?
* Good start, but not enough. Sponsor as talking head vs. actually using it.
* Collaboration - more voluntary use models. V. different to ERP.
how important is pre -install / rollout workshops - for user requirements ?

What else should be done to drive software adoption?
* Why should they get involved? (value - stage 1, winning attention)
* What is it replacing? (don’t want more and more discrete tools)

Who’s responsibility is this?  The client’s?  The vendor’s?
* The vendor can reinforce the importance of adoption, but few are set up for the required internal consulting services
* The client is ultimately responsible. But they can look to others for help. My work - help them build competence to know what they should be looking for (independent, external)
* Eg., “SharePoint 2010 and user adoption” - client in Europe last year
* Eg., government agency. After the workshop, told their vendor, “you guys don’t get this.”

What do you see across vendors in terms of adoption support?  Who does it best?
* Jive
* Central Desktop, user adoption center on the web site
* Huddle, a “user adoption guarantee”
* Microsoft, various adoption resources.

What are some best practices you recommend?

Do you have any case studies or success stories you can share?
* Landcare, bulk loading party
* Insurance firm, deep work on finding the value

My contact information:
- http://www.michaelsampson.net
- Twitter, @collabguy


Blog http://socialshazza.com
Twitter - @socialshazza


Posted on October 18 2011 with tags            | 0

Episode 20 - Bernie Leung on Social at MWLUG

Bernie Leung is the President of MESA Technology. He had this company for over 15 years. Bernie started out as an Electrical engineer. He has always been a “bleeding edge” guy. He was one of those guys that insisted on getting departmental computing back in the days when computing was in a raised floor glass room.

In 2003, he wrote a piece of software that he called MyLifeCircle. It was one of the first social networking software. But we didn’t know what to call it back then. The inspiration came because he and his wife were both travelling a lot back then. With the children, it was tough to keep in touch and keep track of schedules. So he wrote MyLifeCircle to connect. As story goes, Chicago, then,  was not a friendly place for IT innovation. How things have changed in 10 years for the better.  

How did you business get started?

The business was started as a manufacturing consulting company working with various Fortune 100 companies. It was collaboration in a sense,because we were dealing with many overseas joint venture projects.

How did you get involved with MWLUG?
I joined the local user’s group - Granite a few years back. I attended the first MWLUG in Chicago that Richard Moy started in Chicago. It was a great session to see all the other Lotus users and frankly, learn from them. I always though social includes voice and video. So my interest in more in that area. I love party any way, so when Richard asked me to help out, I said yes.
Why did MWLUG decide to have a social track?  How many years have you had that?

I got elected to run Granite beginning of this year. And my goal was to see how our Lotus members can branch out beyond just being administrators and programmers. So in the last 6 months, we’ve been talking about what IBM social collaboration really is.

Then something hit me, social is not just within the inside. Social means connecting inside and outside. There is no domination of market share. So if we are going to see what Lotus can do, we have to see how Lotus can fit in. Users, especially the new graduates,  are much more savvy than many of us. We need to fit in so that we do not become irrelevant. We know we have good tools, good skills, but does the rest of the world know that?

This is the first year for the social track. I hope this is beginning of many and other User’s group conferences will do the same.

How did you find the speakers?

Through social media, of course.

But no seriously, I met Wade Burgess of LinkedIn a few years back. Happens he graduated from the same university. So we connected up in Linkedin through the alumni group. When we were planning for MWLUG, I said to Richard, “we can do it” really not knowing what’s going to happen. So I connected with Wade who got promoted to be the Director of Northern Europe, but he replies and said “talk to David Cohen, he is right in your back yard”. So that’s how it go connected. Lessons learned, social networking works and pay up on your Alumni dues.

Then I met Shawn of Shawnimal at a Chicago small business competition. I was one of the judges for Chicago’s social marketing competition. It was co-sponsored by the City of Chicago and Constant Contact. When I found out he was a gamer in his previous life, I said “ Who better to have geek speak about social networking to a bunch of IT techies”. And he graciously accepted.

As for Martin Hatlie. It was a different circumstances. My company is involved with healthcare sector in IT support. But Martin’s organization is in patient safety. He held many events promoting patient safety awareness and training. I’ve helped him with a few webinar events.

Then I found out that Martin was involved with sentiment analysis for patient safety. That really got me excited. This is like ground breaking technology and research. So I proposed it to him and kind of twisted his arm, because he was actually in Minnesota that whole week. He took the effort to fly in just for us and he left that evening. So I am really grateful for that

What “social” stuff is your company doing for clients?

As we are involved with the healthcare sector, we see a lot of opportunites in social networking for that. Nurses, doctors got to communicate with each other, a secured social networking is great for that.

Community health efforts involves internal and external people. LotusLive is perfect for that.

How has your company used external social networking tools for business?

I am in quite a few social networking groups - LinkedIn, Lotus Greenhouse http://greenhouse.lotus.com, LotusLive and Twitter.

But an over looked area is actually in analysis. While I was at MWLUG on Friday, I saw a tweet that came from someone in New Zealand, who was expressing his frustration about a Dominos’s upgrade. Boy, wouldn’t that be a great opportunity for a service contract sales.

What do you think of IBM’s social efforts?  Have you seen any of the ads for social media week?

I believe social networking is not about a single solution or a single company. To succeed in it, you have to be open to connect with the world. IBM is late to the game, it has now a “social business toolkit”. It is a good start, but a long ways to go. Unless IBM can make it relevant to the world, all the great technology will go by the wayside.

Guests, please add any topics you think would be of interest.   You know your areas of expertise and interest best!

I believe there is a lot of social problems that we can solve with social networking. We’ve just seen the tip of the iceberg for social networking. Collaboration on a worldwide basis will change even more on how we live. This is an exciting area.

Guests, please enter your contact info, plus details on anything you would like to plug (client event, blog posting, etc)


MWLUG 2012 - Pittsburgh - mid-August 2012  


To find the shownotes if you are listening via iTunes, please visit http://www.getsocialdobusiness.com

My contact info
Events Page:

Posted on October 4 2011 with tags            | 0

Episode 19 - Vassil Mladjov on Blogtronix

Vassil Mladjov

Vassil is a life-long entrepreneur with nearly 20 years of executive and high-tech experience. His companies have focused on innovative business collaboration using the latest web and media technologies.
From his experience in the industry, Mladjov recognized the shortcomings of existing collaborative systems and founded Blogtronix. His goal of using Web 2.0 tools to enhance such systems, and to improve communication both inside and outside of an organization, are embodied in the Blogtronix platform.


What is Blogtronix?
Blogtronix Enterprise
Sharetronix (Open Source Microblogging)
Blogtronix Micro (SaaS of Sharetonix)

Screen shots and details available at

Blogtronix Enterprise

Activity Feed
Microblogging- files and links, tag other users with an @
Universal Comments Engine
Dynamic User Profiles - admin can add, remove, rename fields.  LDAP integration.
Social Activity Graph - visual representation of user’s connections & content
User Card (business card)
User Dashboard
Outlook integration - when open email
Modular Interface - admin can build group or page templates
System Branding - built in or customized themes
Blog and Video Blog posts
Document Management
Multi-language support
Newsletters - save posts for later review then create newsletter from the posts
Email notifications
APIs- bring in updates from other systems

On-premises or Cloud Hosting

Sharetronix Personal - free

Sharetronix Professional
- best for external communities
User Profiles
Status Updates
Real-Time Dashboard
Security Settings
Multimedia Microblogging
Business Card
Member Mentions in Status Update and Comment (@)
Content Tagging
Search Center
Email Domain Control (Pro & Plus)
Real-Time RSS Aggregation
Multiple Files Upload (Pro & Plus)
Twitter Feed Import
Integrations (Twitter for easy registration and login.  Share public posts on FB, Twitter, Google Buzz and Delicious)
IP restriction (Pro & Plus)
Mobile Version
Community Leaders (statistics)
Themes and customization
Reshare messages (like ReTweets)
API - Twitter
LDAP integration (Pro & Plus)
SEO Friendly
Post from Twitter to Sharetronix (all msgs)
Direct post from Sharetronix to FB and Twitter

Apps Marketplace


Compare with competitors:

Success stories?

Do you do custom development? Consulting? Are there plans for a partner program?

For the geeks - “like” with your Kinect, Minority Report style ->  http://blog.blogtronix.com/blogtronix.com/641

ESO (Enterprise Social Optimization)


Skype: vassil.mladjov
Twitter: vassko
Facebook: http://www.facebook.com/Vassko
LinkedIn: http://www.linkedin.com/in/vassko

Twitter:  @lisaduke
Events Page:

Posted on August 24 2011 with tags            | 0

Episode 018 - Stuart McIntyre on Social Connections in the UK & Google +

Stuart McIntyre

Stuart McIntyre is co-owner and CTO of IBM business partner Collaboration Matters. As a man that staked his organisation's future on the move toward Social Business (way back in early 2008), Stuart lives and breathes the culture of collaboration (as can be born out by his motto 'If it hasn't happened on Twitter, it hasn't happened!'). He has built his business through customer relationships and partnerships created and nurtured via social tools. With over 2,500 followers, a network of millions of LinkedIn contacts and a weekly podcast that reaches thousands worldwide, his social reputation is proven. However, Stuart is not just another 'social networking guru', as he and his organisation have delivered more IBM Connections and Lotus Quickr projects than almost any other partner, deliver regular Connections-focused Social Business training sessions for organisation executives, and run the UK IBM Connections User Group.  

Social Connections Conference -

when and where was it?  London, Salvation Army HQ, overlooking Thames and Millennium Bridge. 4th July 2011.
excellent videos ->
what was discussed?
who were some of the speakers? Jon Mell, Mike Roche and team from IBM, Dan Siddle (Headshift), Mark Calleran (Salvation Army), Simon Vaughan and Chris Graves (Cardiff)
who attended? 60 people, mixture of IBM, BPs and customers. 300 watched stream.
how did it go?
found the Q&A at the end especially interesting
what feedback did you get from attendees?  Which speakers did they like best? Scarily they liked my welcome best!  Seriously, Jon Mell and Cardiff’s presentations got the best content.
When is the next conference?  early November, Cardiff Uni.
Where can one get more information? http://socialconnections.info

Google Plus -

whats your view so far?
other than circles, what makes it better than FaceBook or Linked In? Huddles and hang outs...
what are the problems with the service? no API
who is currently on?


entire social track
keynote from LinkedIn
reaching outside traditional Lotus audience
my panel discussion

Social in general -

What are the most common questions from your clients?
User adoption advice?

Guests, please enter your contact info, plus details on anything you would like to plug (client event, blog posting, etc)




Events Page:

Posted on August 18 2011 with tags                | 0

Episode 017 - Paul Bahl on Google Apps

Episode 017 - Paul Bahl on Google Apps

Paul Bahl

- Started Lotus Notes consulting  with v3.x. and managed projects for five years for GE Capital IT Consulting
- Moved into sales for custom development of LN/D & .Net framework applications for Eagle Technology Solutions
- Moved into Business Development role with Tempus Nova selling cloud computing solutions, specifically Google Apps.  Instrumental in managing projects (Logitech, State of CO, Diversey), closing deals (Tuskegee University, NOAA) and building the products division of Tempus Nova with our proprietary “nova” Tool kit.

I.  Topics
How did you get involved with Google apps?

What exactly are Google apps?

Is Google Video different from YouTube?

Google docs
How secure is it now? Extremely


Offline access - many vendors say this is an issue from the past, but realistically there are times when internet access truly is not available.  What do employers do if they lose connectivity?  Give everyone a day off?  Send them to Starbucks?

What is Google sites? Google Sites is an easy way to create secure web pages for intranets and team projects.  Is this meant to compete with SharePoint?  Website/portal?

What is Google Cloud Connect for Microsoft Office?  How does this compete with BPOS/Office365?

Pricing: Google Apps includes Gmail for business, Google Docs, Google Calendar, Google Sites, and more for $5 per user per month. Tell us about the renewals process from a partner perspective.  How important is knowing Google won’t compete with you for the renewal in deciding to invest in building a client base?

What browsers are supported?  Is it the same for all apps?Mobile?

What are some of the main advantages your clients see when using Google apps? ease of deployment, collaboration, reliability, low learning curve, familiarity, powerful search, labels

Google and Microsoft are both going after the educational space.  Critics say there’s no money in education.  What is the strategy there?

For clients you move from MS to Google, what reasons do they cite for going with Google instead of the MS cloud offering?

If you move clients from Notes to Google, what do you do with the Notes apps?  

One of the main criticisms of Google is that (other than for advertising) they don’t know how to support businesses.  Is this a valid concern?  How does your company help fill that gap?


Contact Information


e-mail:  paul@tempusnova.com
Twitter:  @paulbahl
Google Voice:  404.885.1116

Twitter:  @lisaduke
LinkedIn:  http://www.linkedin.com/in/lisaduke
Facebook:  http://www.facebook.com/lisaduke
Facebook for STS:  http://www.facebook.com/simplifiedtech
Events Page:


Posted on August 8 2011 with tags              | 0

Episode 016 - Maria Ogneva and Greg Lowe on Yammer

Episode 016 - Maria Ogneva and Greg Lowe on Yammer

Maria Ogneva (OG-nuh-va)- Head of Community, Yammer, Inc.

Maria Ogneva is the Head of Community at Yammer, the enterprise social network used by over 80% of the Fortune 500. At Yammer, she is in charge of social content, as well as community programs, fostering internal and external education and engagement. You can follow her on Twitter at @themaria or on her blog, and Yammer at @yammer and company blog. Maria has a social media bent and over a decade of experience in various roles in consumer products, fashion / retail and technology. She is passionate about building communities and very excited about bringing social to the business world.

Greg Lowe - Enterprise Social Networking Strategist at Yammer, Inc (Corporate Troublemaker)

@Greg2dot0 constructively challenges the status quo to achieve "real" change in organizations. With a background in IT and collaboration, Greg is passionate about making technology usable to make people's jobs easier, help people get back time in their day and changing the way companies "do" business.  He does this through communication, education, collaboration and coaching by leading conversations to productive outcomes throughout an organization.


I.  What is Yammer? Yammer is the free private social network for your company.

What within the design of the Yammer product helps drive viral growth and adoption?

Video & Tour available

My Feed - updates (microblogging)
  can share files via an update - like sending a file via Skype
  can post files for future reference
  Unlimited storage for file sharing for free!
Network vs. External Network (formerly Communities)
Web, desktop (Adobe Air), mobile
SaaS only

The Yammer Platform -
Yammer applications add additional functionality to your Yammer network.
http://developer.yammer.com (API Reference Material)

Paid extras (super simple pricing!):
Advanced Administration once you pay
SharePoint Integration
Active Directory Sync & SSO
Broadcast Messages
Customer Success Manager - what is their role?  Reactive or proactive?
Keyword Monitoring
Data Export - ongoing sync or as pulled?
many other features
Yammer Integrations & Plugins -
Yammer integrates with popular products you already use.
Bookmarklet - button for your browser toolbar to share web pages or selected text with your network
Emailing updates
Twitter - import in Tweets by #yam (clever marketing as well)
IM (Google Talk or Jabber)
Google Reader - share from Google Reader to Yammer
Box.net - http://box.net/ (cloud file share +)

II.  How are clients using Yammer?  Can you tell us about some specific problems Yammer has solved for clients?  
Deloitte Australia used it to come up with a tag line for an ad campaign with 24 hours without hiring an agency. Uses it routinely to flatten the organization
Nationwide improved knowledge flow across silos and geographies
Thomson Reuters - let new employees from an acquisition evangelize for their product, ContactNet
Molson Coors & Razorfish - using external networks to connect with people outside the company

How do you explain the business value of Yammer to prospects?

III. How does Yammer compare to other solutions in the space?  What are some key differentiators?  Why do clients choose Yammer?  
We cut across silos and are rather platform agnostic because you can connect to various “systems of record” (example: CRM system) and socialize important business data. We make things, as well as people, social.

IV.  Is Yammer strictly the product?  Any plans for a services/consulting practice?  A partner program?

The Yammer blog:


Twitter: @themaria


Twitter: @greg2dot0

Twitter:  @lisaduke
LinkedIn:  http://www.linkedin.com/in/lisaduke
Facebook:  http://www.facebook.com/lisaduke
Facebook for STS:  http://www.facebook.com/simplifiedtech
Events Page:

Posted on August 1 2011 with tags              | 0

Episode 015 - Adam Mertz on Jive


Adam Mertz

As part of both the Product and Marketing team at Jive since 2007, Adam has had an opportunity to work with hundreds of companies as they develop and implement social business strategies, a variety of analysts focused on social for both external and internal uses, in addition to helping drive and package several aspects of Jive's social business platform. Adam has also played the role of strategist for Jive's own online community.
Besides being an avid student of social as its invaded the enterprise over the last several years, Adam is in constant dialog with business leaders across Marketing, R&D, IT, and Service on the fundamental shift that social is bringing to organizations. Adam is a frequent speaker at various social software industry events around the country and can be found on Twitter at @adammertz.

I noticed on Linked In that we have a lot of connections in common.  How did you get involved with the Lotus community?

What is Jive? http://www.jivesoftware.com
Best. Video. Ever. -> http://www.jivesoftware.com/products  tells a story rather than walking though features one by one.  I want my business to work that way!

Just to confirm, there is one offering, Jive Engage, correct? And the list under solutions are use cases?

Modules (services in Connections)

Mobile - what is your approach to mobile?  How do you keep up?
Jive for Office, SharePoint, and Outlook - tell us a bit about how (and why) Jive integrates?
Bridging - tell us a bit about how this works - collaboration inside and outside the firewall
Instant Messaging

Is this purely SaaS?

Risk for outages - what has been done since this incident to mitigate future risk?

Engage customers, engage employees, engage the social web - review the concept of “listening” as it relates to social.  Can you talk a bit about the listening features in Jive?  What are the advantages of listening in Jive vs. on the sites themselves or a separate listening tool?

Tell us a bit about the apps market and how that adds to your offering.

Jive customization?

In addition to your product you also offer strategy consulting, technical consulting and education.  Can you discuss these offerings a bit?  

Are you hand-selecting certain companies to partner with, or is the program open?  

JiveWorld11 - who, what, when, where & why?  October 4-6 Las Vegas  http://www.jivesoftware.com/jiveworld



Twitter:  @adammertz
Phone:  503-972-9026
Email:  adam.mertz@jivesoftware.com

Twitter:  @lisaduke
LinkedIn:  http://www.linkedin.com/in/lisaduke
Facebook:  http://www.facebook.com/lisaduke
Facebook for STS:  http://www.facebook.com/simplifiedtech
Events Page:

Posted on July 26 2011 with tags            | 0

Episode 14 - Chris Martin Has Apple as His True Religion and So Doesn’t Have Time to Devote Himself Fully to WordPress

Episode 14 - Chris Martin Has Apple as His True Religion and So Doesn’t Have Time to Devote Himself Fully to WordPress


Chris Martin is a documentary filmmaker, photographer, writer and speaker with a strong passion to tell stories about people, businesses and organizations that are positively impacting others throughout their communities and around the world.

How did you get into this line of work?  

How did the company get started?

Tell us about a client you worked with, and how that made a difference to the client’s business.


Some of our listeners may know you because you co-presented with Bruce Elgort at Lotusphere this year.  How did you two meet?

What did you think of Lotusphere and of the community?

I understand since Lotusphere you and Bruce have been presenting together quite a bit.  Tell us a bit about the 140 Conference.

You’ve presented to some Chamber of Commerce groups as well, correct?  How has that gone?

How aware do you find the business community to be about social topics?  How much interest is there to learn more?

You have been involved professionally in web design and development since 1996, how has social redefined the web from your area of expertise?  (WordPress as CMS, Facebook/Twitter integration, content, information architecture, flexible designing, standards, etc.)

Impact of social technologies on productivity (Getting “Stuff” Done)---are we more productive because of the ability to connect with more people or are we more susceptible to distraction?

Are there rules of conduct in a public “social” setting or is everything fair game?

What impact does social really have on business? Is it the game-changer that we are making it out as?

What impact will social have on us as people? Are we more social when it comes to establishing new relationships?

How have social technologies made it easier to find and connect with people in your community?

Has being digitally social made me a better person? A better filmmaker? A better writer? A better speaker? A better husband? A Better friend?

How have you used social networks to connect with potential subjects for your online documentary series?

How much do you rely on social technologies for not only marketing, but also sharing your video content?

How hard is it to build a community from scratch?

How engaged are people online versus offline?

1,000 True Fans

What have you learned in the past year about the role of social as a part of a larger marketing package?



Twitter:  @cmstudios
Website:  http://www.chrismartinstudios.com
LinkedIn:  http://www.linkedin.com/in/chrismartinstudios
Facebook:  http://www.facebook.com/christopherjamesmartin
Facebook for Chris Martin Studios:  http://www.facebook.com/chrismartinstudios
Innovators of Vancouver: http://www.innovatorsofvancouver.com
Personal blog:  http://www.chrismartin.com
Social Business Strategies @ 140ConferenceNW:  
Bruce & Gayle Elgort Innovators of Vancouver:  

My contact info
Twitter:  @lisaduke
LinkedIn:  http://www.linkedin.com/in/lisaduke
Facebook:  http://www.facebook.com/lisaduke
Facebook for STS:  http://www.facebook.com/simplifiedtech
Events Page:

Posted on July 19 2011 with tags            | 0

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