Get Social, Do Business Putting the Business into Social... en-us Fri, 11 Nov 2011 11:30:00 +0100 (c) Simplified Technology Solutions 2011podcast,social,business,socbiz,ibm,lotus,collaboration,software,solutions,technology,valueTechnologylisa.duke@simplified-tech.comLisa DukeLisa Dukenopodcast,social,business,socbiz,ibm,lotus,collaboration,software,solutions,technology,valuePutting the Business into Social...Lisa Duke takes a bi-weekly look at the world of Social Business, investigating the value that organisations get from being social, the challenges that stand in their way, and the solutions for overcoming the hurdles!GetSocialDoBusiness Episode 22 - Jonathan Griep on Lotus Live Fri, 11 Nov 2011 11:30:00 +0100 Jonathan Griep (Lisa Duke)

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Jonathan Griep, President, JPG Consulting, Inc.

Jonathan Griep is currently president of JPG Consulting, Inc.  An MIT trained engineer, he has 30 years of experience solving problems for customers.  He started his career developing integrated circuits for Honeywell, Motorola and Fairchild but found software to be so compelling he switched over to doing software development in the late ‘80s and has never looked back.  He started his own firm, JPG Consulting, Inc. in 1997 and has done work for Lotus/Iris/IBM and many other companies.  JPG Consulting, Inc. is an IBM Business Partner and Symantec STEP partner.

How did you first get involved with Lotus Notes?
I was hired to do a contract at Lotus in Cambridge in 1995 and they were using Notes 4.6 at the time.  In 2000, I was hired to do a contract for Iris Associates (the original developers of Lotus Notes) in Westford, MA and did work on the 5, 6, 7 and 8 Notes and Domino releases.

When did you decide to start your business?
In 1997, when I thought my Lotus work was ending, I started the company to do a contract at Digital Equipment Corp.  It turns out I did part time contract work for Lotus for 3 more years as well as other companies.

Tell us a bit about the EZ Notes Search product.
EZ Notes Search enables users to search their IBM Lotus Notes databases using Microsoft Windows Search.  Windows Search is integrated into Microsoft Windows 7..  Users can click on the Start button and start typing their search term and instantly see search results in the Start menu pane.  They can click on the item to open it in Notes or click the More... item to view the his in the Search results window.  In this window, they can preview each of the hits in the preview window (including attachments).  We support Windows 7 (32 and 64 bit) and Microsoft Windows XP.  Windows XP requires the installation of the Windows Search 4.0 addin from Microsoft first.  You can see our product on youtube: and get a free trial version on our web site:


Lotus Live - as a customer

A year ago you decided to try out Lotus Live.  Was it mainly for testing for your product?
Yes, mainly for testing but we also wanted to move our production mail there.

How difficult was the initial set up? The service only was fairly straightforward.  Did you have to contact support? Yes, and they were awesome.   Would you have to be/engage a mail admin to set this up?  I think so yes.  A Domino admin? For the hybrid mode I would definitely think you would need one.   Or could a non-technical solo entrepreneur handle the set up?

Did you migrate historical data?  No, not yet.

Are you using Lotus Live for your primary production mail server?  Are you using Lotus Live Notes (regular Notes client, cloud server managed by IBM, as opposed to Lotus Live iNotes/notNotes - Outblaze)?  How is the multi-tenant version of Domino different?  How much access do you have as compared to a regular on prem server?  

Are you using mail only, or other basic Notes functions such as calendar, contacts, to dos and notebook/personal journal?

Do you have Lotus Notes applications?  

Have you considered using any of the features besides email. such as Connections/Files, Surveys, Forms, Meetings, Events, Instant Messaging?

After the initial set up, have you had any issues?

As a small business, how responsive and understanding is IBM support?

Would you do it over again?  Do you plan to continue with Lotus Live?

Lotus Live - as a partner

As a partner, would you recommend your clients switch to Lotus Live or stay on prem?  Yes, I think customers should consider the move for the economics of it. Start with a small pilot to understand the strengths and weaknesses of the offering.

Is there a role for the partner with the customer after the sale of Lotus Live with regards to email?  Yes I think there are other companion products which can be built/integrated with the cloud offering.

Contact Information

Twitter: @NotesConnectors
Symantec Enterprise Vault for Quickr & Notes apps coming soon

Events Page:
_____________________________________________________________________ ]]> no Episode 22 - Jonathan Griep on Lotus Live ... Lisa Duke Episode 22 - Jonathan Griep on Lotus Live ... podcast,social,business,socbiz,ibm,lotus,collaboration,software,solutions,technology,value
Episode 21 - Michael Sampson and Sharon Bellamy on User Adoption Tue, 18 Oct 2011 09:15:00 +0100 Michael Sampson (Lisa Duke)

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Michael Sampson is a Collaboration Strategist. His passion is helping organizations to make collaboration work, when their employees have to work together effectively and efficiency while separated by distance and time. Michael advises end-user organizations in New Zealand, Australia, the United States, and Europe.

Michael is the author of three books on collaboration — Seamless Teamwork, SharePoint Roadmap for Collaboration, and User Adoption Strategies — and the fourth book is due in late 2011.

Michael holds an MCom with first class honors in telecommunications-based IT, from the University of Canterbury in New Zealand. He is married to Katrina, and together they have 10 children.

What was your background with Lotus software?
How did you get started with learning about software adoption?

Sharon Bellamy
is a Consultant at Applicable, working with Portal/WCM, Quickr, Sametime and Connections implementations. IBM Champion, iSeries fan girl and friend of Mat Newman.

Social software is fantastic, but the value is a function of the size of the network.  That’s what makes user adoption such an important issue.  The conventional wisdom is to get a C-level sponsor and to find those who naturally are your champions and help them enable others.  Are these techniques enough?
* Good start, but not enough. Sponsor as talking head vs. actually using it.
* Collaboration - more voluntary use models. V. different to ERP.
how important is pre -install / rollout workshops - for user requirements ?

What else should be done to drive software adoption?
* Why should they get involved? (value - stage 1, winning attention)
* What is it replacing? (don’t want more and more discrete tools)

Who’s responsibility is this?  The client’s?  The vendor’s?
* The vendor can reinforce the importance of adoption, but few are set up for the required internal consulting services
* The client is ultimately responsible. But they can look to others for help. My work - help them build competence to know what they should be looking for (independent, external)
* Eg., “SharePoint 2010 and user adoption” - client in Europe last year
* Eg., government agency. After the workshop, told their vendor, “you guys don’t get this.”

What do you see across vendors in terms of adoption support?  Who does it best?
* Jive
* Central Desktop, user adoption center on the web site
* Huddle, a “user adoption guarantee”
* Microsoft, various adoption resources.

What are some best practices you recommend?

Do you have any case studies or success stories you can share?
* Landcare, bulk loading party
* Insurance firm, deep work on finding the value

My contact information:
- Twitter, @collabguy

Twitter - @socialshazza

_____________________________________________________________________ ]]> no Episode 21 - Michael Sampson and Sharon Bellamy on User Adoption ... Lisa Duke Episode 21 - Michael Sampson and Sharon Bellamy on User Adoption ... podcast,social,business,socbiz,ibm,lotus,collaboration,software,solutions,technology,value
Episode 20 - Bernie Leung on Social at MWLUG Tue, 4 Oct 2011 08:00:00 +0100 Bernie Leung (Lisa Duke)

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Bernie Leung is the President of MESA Technology. He had this company for over 15 years. Bernie started out as an Electrical engineer. He has always been a “bleeding edge” guy. He was one of those guys that insisted on getting departmental computing back in the days when computing was in a raised floor glass room.

In 2003, he wrote a piece of software that he called MyLifeCircle. It was one of the first social networking software. But we didn’t know what to call it back then. The inspiration came because he and his wife were both travelling a lot back then. With the children, it was tough to keep in touch and keep track of schedules. So he wrote MyLifeCircle to connect. As story goes, Chicago, then,  was not a friendly place for IT innovation. How things have changed in 10 years for the better.  

How did you business get started?

The business was started as a manufacturing consulting company working with various Fortune 100 companies. It was collaboration in a sense,because we were dealing with many overseas joint venture projects.

How did you get involved with MWLUG?
I joined the local user’s group - Granite a few years back. I attended the first MWLUG in Chicago that Richard Moy started in Chicago. It was a great session to see all the other Lotus users and frankly, learn from them. I always though social includes voice and video. So my interest in more in that area. I love party any way, so when Richard asked me to help out, I said yes.
Why did MWLUG decide to have a social track?  How many years have you had that?

I got elected to run Granite beginning of this year. And my goal was to see how our Lotus members can branch out beyond just being administrators and programmers. So in the last 6 months, we’ve been talking about what IBM social collaboration really is.

Then something hit me, social is not just within the inside. Social means connecting inside and outside. There is no domination of market share. So if we are going to see what Lotus can do, we have to see how Lotus can fit in. Users, especially the new graduates,  are much more savvy than many of us. We need to fit in so that we do not become irrelevant. We know we have good tools, good skills, but does the rest of the world know that?

This is the first year for the social track. I hope this is beginning of many and other User’s group conferences will do the same.

How did you find the speakers?

Through social media, of course.

But no seriously, I met Wade Burgess of LinkedIn a few years back. Happens he graduated from the same university. So we connected up in Linkedin through the alumni group. When we were planning for MWLUG, I said to Richard, “we can do it” really not knowing what’s going to happen. So I connected with Wade who got promoted to be the Director of Northern Europe, but he replies and said “talk to David Cohen, he is right in your back yard”. So that’s how it go connected. Lessons learned, social networking works and pay up on your Alumni dues.

Then I met Shawn of Shawnimal at a Chicago small business competition. I was one of the judges for Chicago’s social marketing competition. It was co-sponsored by the City of Chicago and Constant Contact. When I found out he was a gamer in his previous life, I said “ Who better to have geek speak about social networking to a bunch of IT techies”. And he graciously accepted.

As for Martin Hatlie. It was a different circumstances. My company is involved with healthcare sector in IT support. But Martin’s organization is in patient safety. He held many events promoting patient safety awareness and training. I’ve helped him with a few webinar events.

Then I found out that Martin was involved with sentiment analysis for patient safety. That really got me excited. This is like ground breaking technology and research. So I proposed it to him and kind of twisted his arm, because he was actually in Minnesota that whole week. He took the effort to fly in just for us and he left that evening. So I am really grateful for that

What “social” stuff is your company doing for clients?

As we are involved with the healthcare sector, we see a lot of opportunites in social networking for that. Nurses, doctors got to communicate with each other, a secured social networking is great for that.

Community health efforts involves internal and external people. LotusLive is perfect for that.

How has your company used external social networking tools for business?

I am in quite a few social networking groups - LinkedIn, Lotus Greenhouse, LotusLive and Twitter.

But an over looked area is actually in analysis. While I was at MWLUG on Friday, I saw a tweet that came from someone in New Zealand, who was expressing his frustration about a Dominos’s upgrade. Boy, wouldn’t that be a great opportunity for a service contract sales.

What do you think of IBM’s social efforts?  Have you seen any of the ads for social media week?

I believe social networking is not about a single solution or a single company. To succeed in it, you have to be open to connect with the world. IBM is late to the game, it has now a “social business toolkit”. It is a good start, but a long ways to go. Unless IBM can make it relevant to the world, all the great technology will go by the wayside.

Guests, please add any topics you think would be of interest.   You know your areas of expertise and interest best!

I believe there is a lot of social problems that we can solve with social networking. We’ve just seen the tip of the iceberg for social networking. Collaboration on a worldwide basis will change even more on how we live. This is an exciting area.

Guests, please enter your contact info, plus details on anything you would like to plug (client event, blog posting, etc)


MWLUG 2012 - Pittsburgh - mid-August 2012!/BSoSL!/bernieleung

To find the shownotes if you are listening via iTunes, please visit

My contact info
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”Thank you so much for your time - that’s been another episode of Get Social, Do Business, the podcast.” ]]> no Episode 20 - Bernie Leung on Social at MWLUG ... Lisa Duke Episode 20 - Bernie Leung on Social at MWLUG ... podcast,social,business,socbiz,ibm,lotus,collaboration,software,solutions,technology,value
Episode 19 - Vassil Mladjov on Blogtronix Wed, 24 Aug 2011 10:30:00 +0100 Blogtronix (Lisa Duke)

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Vassil Mladjov

Vassil is a life-long entrepreneur with nearly 20 years of executive and high-tech experience. His companies have focused on innovative business collaboration using the latest web and media technologies.
From his experience in the industry, Mladjov recognized the shortcomings of existing collaborative systems and founded Blogtronix. His goal of using Web 2.0 tools to enhance such systems, and to improve communication both inside and outside of an organization, are embodied in the Blogtronix platform.


What is Blogtronix?
Blogtronix Enterprise
Sharetronix (Open Source Microblogging)
Blogtronix Micro (SaaS of Sharetonix)

Screen shots and details available at

Blogtronix Enterprise

Activity Feed
Microblogging- files and links, tag other users with an @
Universal Comments Engine
Dynamic User Profiles - admin can add, remove, rename fields.  LDAP integration.
Social Activity Graph - visual representation of user’s connections & content
User Card (business card)
User Dashboard
Outlook integration - when open email
Modular Interface - admin can build group or page templates
System Branding - built in or customized themes
Blog and Video Blog posts
Document Management
Multi-language support
Newsletters - save posts for later review then create newsletter from the posts
Email notifications
APIs- bring in updates from other systems

On-premises or Cloud Hosting

Sharetronix Personal - free

Sharetronix Professional
- best for external communities
User Profiles
Status Updates
Real-Time Dashboard
Security Settings
Multimedia Microblogging
Business Card
Member Mentions in Status Update and Comment (@)
Content Tagging
Search Center
Email Domain Control (Pro & Plus)
Real-Time RSS Aggregation
Multiple Files Upload (Pro & Plus)
Twitter Feed Import
Integrations (Twitter for easy registration and login.  Share public posts on FB, Twitter, Google Buzz and Delicious)
IP restriction (Pro & Plus)
Mobile Version
Community Leaders (statistics)
Themes and customization
Reshare messages (like ReTweets)
API - Twitter
LDAP integration (Pro & Plus)
SEO Friendly
Post from Twitter to Sharetronix (all msgs)
Direct post from Sharetronix to FB and Twitter

Apps Marketplace

Compare with competitors:

Success stories?

Do you do custom development? Consulting? Are there plans for a partner program?

For the geeks - “like” with your Kinect, Minority Report style ->

ESO (Enterprise Social Optimization)


Skype: vassil.mladjov
Twitter: vassko

Twitter:  @lisaduke
Events Page:
_____________________________________________________________________ ]]> no Episode 19 - Vassil Mladjov on Blogtronix ... Lisa Duke Episode 19 - Vassil Mladjov on Blogtronix ... podcast,social,business,socbiz,ibm,lotus,collaboration,software,solutions,technology,value
Episode 018 - Stuart McIntyre on Social Connections in the UK & Google + Thu, 18 Aug 2011 11:30:00 +0100 Google Plus (Lisa Duke)

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Stuart McIntyre

Stuart McIntyre is co-owner and CTO of IBM business partner Collaboration Matters. As a man that staked his organisation's future on the move toward Social Business (way back in early 2008), Stuart lives and breathes the culture of collaboration (as can be born out by his motto 'If it hasn't happened on Twitter, it hasn't happened!'). He has built his business through customer relationships and partnerships created and nurtured via social tools. With over 2,500 followers, a network of millions of LinkedIn contacts and a weekly podcast that reaches thousands worldwide, his social reputation is proven. However, Stuart is not just another 'social networking guru', as he and his organisation have delivered more IBM Connections and Lotus Quickr projects than almost any other partner, deliver regular Connections-focused Social Business training sessions for organisation executives, and run the UK IBM Connections User Group.  

Social Connections Conference -

when and where was it?  London, Salvation Army HQ, overlooking Thames and Millennium Bridge. 4th July 2011.
excellent videos ->
what was discussed?
who were some of the speakers? Jon Mell, Mike Roche and team from IBM, Dan Siddle (Headshift), Mark Calleran (Salvation Army), Simon Vaughan and Chris Graves (Cardiff)
who attended? 60 people, mixture of IBM, BPs and customers. 300 watched stream.
how did it go?
found the Q&A at the end especially interesting
what feedback did you get from attendees?  Which speakers did they like best? Scarily they liked my welcome best!  Seriously, Jon Mell and Cardiff’s presentations got the best content.
When is the next conference?  early November, Cardiff Uni.
Where can one get more information?

Google Plus -

whats your view so far?
other than circles, what makes it better than FaceBook or Linked In? Huddles and hang outs...
what are the problems with the service? no API
who is currently on?


entire social track
keynote from LinkedIn
reaching outside traditional Lotus audience
my panel discussion

Social in general -

What are the most common questions from your clients?
User adoption advice?

Guests, please enter your contact info, plus details on anything you would like to plug (client event, blog posting, etc)



Events Page:
_____________________________________________________________________ ]]> no Episode 018 - Stuart McIntyre on Social Connections in the UK & Google + ... Lisa Duke Episode 018 - Stuart McIntyre on Social Connections in the UK & Google + ... podcast,social,business,socbiz,ibm,lotus,collaboration,software,solutions,technology,value
Episode 017 - Paul Bahl on Google Apps Mon, 8 Aug 2011 10:30:00 +0100 Google Apps (Lisa Duke)

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Episode 017 - Paul Bahl on Google Apps

Paul Bahl

- Started Lotus Notes consulting  with v3.x. and managed projects for five years for GE Capital IT Consulting
- Moved into sales for custom development of LN/D & .Net framework applications for Eagle Technology Solutions
- Moved into Business Development role with Tempus Nova selling cloud computing solutions, specifically Google Apps.  Instrumental in managing projects (Logitech, State of CO, Diversey), closing deals (Tuskegee University, NOAA) and building the products division of Tempus Nova with our proprietary “nova” Tool kit.

I.  Topics
How did you get involved with Google apps?

What exactly are Google apps?

Is Google Video different from YouTube?

Google docs
How secure is it now? Extremely


Offline access - many vendors say this is an issue from the past, but realistically there are times when internet access truly is not available.  What do employers do if they lose connectivity?  Give everyone a day off?  Send them to Starbucks?

What is Google sites? Google Sites is an easy way to create secure web pages for intranets and team projects.  Is this meant to compete with SharePoint?  Website/portal?

What is Google Cloud Connect for Microsoft Office?  How does this compete with BPOS/Office365?

Pricing: Google Apps includes Gmail for business, Google Docs, Google Calendar, Google Sites, and more for $5 per user per month. Tell us about the renewals process from a partner perspective.  How important is knowing Google won’t compete with you for the renewal in deciding to invest in building a client base?

What browsers are supported?  Is it the same for all apps?Mobile?

What are some of the main advantages your clients see when using Google apps? ease of deployment, collaboration, reliability, low learning curve, familiarity, powerful search, labels

Google and Microsoft are both going after the educational space.  Critics say there’s no money in education.  What is the strategy there?

For clients you move from MS to Google, what reasons do they cite for going with Google instead of the MS cloud offering?

If you move clients from Notes to Google, what do you do with the Notes apps?  

One of the main criticisms of Google is that (other than for advertising) they don’t know how to support businesses.  Is this a valid concern?  How does your company help fill that gap?


Contact Information


Twitter:  @paulbahl
Google Voice:  404.885.1116

Twitter:  @lisaduke
Facebook for STS:
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_____________________________________________________________________ ]]> no Episode 017 - Paul Bahl on Google Apps ... Lisa Duke Episode 017 - Paul Bahl on Google Apps ... podcast,social,business,socbiz,ibm,lotus,collaboration,software,solutions,technology,value
Episode 016 - Maria Ogneva and Greg Lowe on Yammer Mon, 1 Aug 2011 09:00:00 +0100 Yammer (Lisa Duke)

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Episode 016 - Maria Ogneva and Greg Lowe on Yammer

Maria Ogneva (OG-nuh-va)- Head of Community, Yammer, Inc.

Maria Ogneva is the Head of Community at Yammer, the enterprise social network used by over 80% of the Fortune 500. At Yammer, she is in charge of social content, as well as community programs, fostering internal and external education and engagement. You can follow her on Twitter at @themaria or on her blog, and Yammer at @yammer and company blog. Maria has a social media bent and over a decade of experience in various roles in consumer products, fashion / retail and technology. She is passionate about building communities and very excited about bringing social to the business world.

Greg Lowe - Enterprise Social Networking Strategist at Yammer, Inc (Corporate Troublemaker)

@Greg2dot0 constructively challenges the status quo to achieve "real" change in organizations. With a background in IT and collaboration, Greg is passionate about making technology usable to make people's jobs easier, help people get back time in their day and changing the way companies "do" business.  He does this through communication, education, collaboration and coaching by leading conversations to productive outcomes throughout an organization.


I.  What is Yammer? Yammer is the free private social network for your company.

What within the design of the Yammer product helps drive viral growth and adoption?
Video & Tour available

My Feed - updates (microblogging)
  can share files via an update - like sending a file via Skype
  can post files for future reference
  Unlimited storage for file sharing for free!
Network vs. External Network (formerly Communities)
Web, desktop (Adobe Air), mobile
SaaS only

The Yammer Platform -
Yammer applications add additional functionality to your Yammer network.
Praise (API Reference Material)

Paid extras (super simple pricing!):
Advanced Administration once you pay
SharePoint Integration
Active Directory Sync & SSO
Broadcast Messages
Customer Success Manager - what is their role?  Reactive or proactive?
Keyword Monitoring
Data Export - ongoing sync or as pulled?
many other features
Yammer Integrations & Plugins -
Yammer integrates with popular products you already use.
Bookmarklet - button for your browser toolbar to share web pages or selected text with your network
Emailing updates
Twitter - import in Tweets by #yam (clever marketing as well)
IM (Google Talk or Jabber)
Google Reader - share from Google Reader to Yammer - (cloud file share +)

II.  How are clients using Yammer?  Can you tell us about some specific problems Yammer has solved for clients?  
Deloitte Australia used it to come up with a tag line for an ad campaign with 24 hours without hiring an agency. Uses it routinely to flatten the organization
Nationwide improved knowledge flow across silos and geographies
Thomson Reuters - let new employees from an acquisition evangelize for their product, ContactNet
Molson Coors & Razorfish - using external networks to connect with people outside the company

How do you explain the business value of Yammer to prospects?

III. How does Yammer compare to other solutions in the space?  What are some key differentiators?  Why do clients choose Yammer?  
We cut across silos and are rather platform agnostic because you can connect to various “systems of record” (example: CRM system) and socialize important business data. We make things, as well as people, social.

IV.  Is Yammer strictly the product?  Any plans for a services/consulting practice?  A partner program?

The Yammer blog:

Twitter: @themaria

Twitter: @greg2dot0

Twitter:  @lisaduke
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_____________________________________________________________________ ]]> no Episode 016 - Maria Ogneva and Greg Lowe on Yammer ... Lisa Duke Episode 016 - Maria Ogneva and Greg Lowe on Yammer ... podcast,social,business,socbiz,ibm,lotus,collaboration,software,solutions,technology,value
Episode 015 - Adam Mertz on Jive Tue, 26 Jul 2011 09:15:00 +0100 Jive (Lisa Duke)

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Episode 015 - Adam Mertz on Jive


Adam Mertz

As part of both the Product and Marketing team at Jive since 2007, Adam has had an opportunity to work with hundreds of companies as they develop and implement social business strategies, a variety of analysts focused on social for both external and internal uses, in addition to helping drive and package several aspects of Jive's social business platform. Adam has also played the role of strategist for Jive's own online community.
Besides being an avid student of social as its invaded the enterprise over the last several years, Adam is in constant dialog with business leaders across Marketing, R&D, IT, and Service on the fundamental shift that social is bringing to organizations. Adam is a frequent speaker at various social software industry events around the country and can be found on Twitter at @adammertz.

I noticed on Linked In that we have a lot of connections in common.  How did you get involved with the Lotus community?

What is Jive?
Best. Video. Ever. ->  tells a story rather than walking though features one by one.  I want my business to work that way!

Just to confirm, there is one offering, Jive Engage, correct? And the list under solutions are use cases?

Modules (services in Connections)

Mobile - what is your approach to mobile?  How do you keep up?
Jive for Office, SharePoint, and Outlook - tell us a bit about how (and why) Jive integrates?
Bridging - tell us a bit about how this works - collaboration inside and outside the firewall
Instant Messaging

Is this purely SaaS?

Risk for outages - what has been done since this incident to mitigate future risk?

Engage customers, engage employees, engage the social web - review the concept of “listening” as it relates to social.  Can you talk a bit about the listening features in Jive?  What are the advantages of listening in Jive vs. on the sites themselves or a separate listening tool?

Tell us a bit about the apps market and how that adds to your offering.

Jive customization?

In addition to your product you also offer strategy consulting, technical consulting and education.  Can you discuss these offerings a bit?  

Are you hand-selecting certain companies to partner with, or is the program open?  

JiveWorld11 - who, what, when, where & why?  October 4-6 Las Vegas



Twitter:  @adammertz
Phone:  503-972-9026

Twitter:  @lisaduke
Facebook for STS:
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_____________________________________________________________________ ]]> no Episode 015 - Adam Mertz on Jive ... Lisa Duke Episode 015 - Adam Mertz on Jive ... podcast,social,business,socbiz,ibm,lotus,collaboration,software,solutions,technology,value
Episode 14 - Chris Martin Has Apple as His True Religion and So Doesn’t Have Time to Devote Himself Fully to WordPress Tue, 19 Jul 2011 17:30:00 +0100’t-have-time-to-devote-himself-fully-to-wordpress Social Business (Lisa Duke)’t-have-time-to-devote-himself-fully-to-wordpress?opendocument&comments’t-have-time-to-devote-himself-fully-to-wordpress

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Episode 14 - Chris Martin Has Apple as His True Religion and So Doesn’t Have Time to Devote Himself Fully to WordPress


Chris Martin is a documentary filmmaker, photographer, writer and speaker with a strong passion to tell stories about people, businesses and organizations that are positively impacting others throughout their communities and around the world.

How did you get into this line of work?  

How did the company get started?

Tell us about a client you worked with, and how that made a difference to the client’s business.


Some of our listeners may know you because you co-presented with Bruce Elgort at Lotusphere this year.  How did you two meet?

What did you think of Lotusphere and of the community?

I understand since Lotusphere you and Bruce have been presenting together quite a bit.  Tell us a bit about the 140 Conference.

You’ve presented to some Chamber of Commerce groups as well, correct?  How has that gone?

How aware do you find the business community to be about social topics?  How much interest is there to learn more?

You have been involved professionally in web design and development since 1996, how has social redefined the web from your area of expertise?  (WordPress as CMS, Facebook/Twitter integration, content, information architecture, flexible designing, standards, etc.)

Impact of social technologies on productivity (Getting “Stuff” Done)---are we more productive because of the ability to connect with more people or are we more susceptible to distraction?

Are there rules of conduct in a public “social” setting or is everything fair game?

What impact does social really have on business? Is it the game-changer that we are making it out as?

What impact will social have on us as people? Are we more social when it comes to establishing new relationships?

How have social technologies made it easier to find and connect with people in your community?

Has being digitally social made me a better person? A better filmmaker? A better writer? A better speaker? A better husband? A Better friend?

How have you used social networks to connect with potential subjects for your online documentary series?

How much do you rely on social technologies for not only marketing, but also sharing your video content?

How hard is it to build a community from scratch?

How engaged are people online versus offline?

1,000 True Fans

What have you learned in the past year about the role of social as a part of a larger marketing package?



Twitter:  @cmstudios
Facebook for Chris Martin Studios:
Innovators of Vancouver:
Personal blog:
Social Business Strategies @ 140ConferenceNW:
Bruce & Gayle Elgort Innovators of Vancouver:

My contact info
Twitter:  @lisaduke
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_____________________________________________________________________ ]]>’t-have-time-to-devote-himself-fully-to-wordpress’t-have-time-to-devote-himself-fully-to-wordpress?opendocument&comments no Episode 14 - Chris Martin Has Apple as His True Religion and So Doesn’t Have Time to Devote Himself Fully to WordPress ... Lisa Duke Episode 14 - Chris Martin Has Apple as His True Religion and So Doesn’t Have Time to Devote Himself Fully to WordPress ... podcast,social,business,socbiz,ibm,lotus,collaboration,software,solutions,technology,value’t-have-time-to-devote-himself-fully-to-wordpress
Episode 013 - Adam Brown on Connections Sat, 16 Jul 2011 15:30:00 +0100 Connections (Lisa Duke)

Download episode as MP3

Adam Brown is a Director of ISW, an Australian based IBM Premier Partner. Adam has worked with IBM software for 15 years with a focus around Lotus/ICS. Most recently Adam has been doing "heaps of work" around IBM Connections and WebSphere Portal.

How did you get started with Connections?

A. Give us an overview of IBM Connections.  
IBM’s Connections page ->

The man who should have used Connections videos ->

Videos from Suzanne Minassian (MIN ah see ahn)
Overview of Connections ->

B.  What services are included with Connections?
Status updates
Communities - use items above for a group

How are Forums different from Communities?

Use Cases for Connections

C.  What’s new in Connections?
What’s new with Connections 3.0 ->
Installation easier
Videos to get started - common use cases
Home page remembers favorite view
New Feed - view by content type
mobile view - all apps
Social analytics = recommendations for people you may know or content you may be interested in
New look & feel
My network view
Invite to network as well as follow.
Most recently viewed Communities appear in drop down
API improvement

What’s new with connections 3.0.1 ->
Rich media gallery for photos and videos
Ideation “blog” - vote for ideas.  Graduate to a “project”.  Open activity.

Upgrading to Connections 3+

C. What about mobile Connections?
Mobile Interface

D.  Why did your clients select Connections over the competition?
Integrated Suite across the complete platform

Extensive OS Support. Windows, Linux, AIX
DB2/SQL/Oracle Support

Enterprise Architecture & Security. Scalability. Clustering etc.

Governance & Control.

Ability to customize and integrate with internal systems.

Sharepoint Files Vs IBM Connections Files

Ignition for IBM Connections Program


Twitter: @adambrownaus

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”Thank you so much for your time - that’s been another episode of Get Social, Do Business, the podcast.” ]]> no Episode 013 - Adam Brown on Connections ... Lisa Duke Episode 013 - Adam Brown on Connections ... podcast,social,business,socbiz,ibm,lotus,collaboration,software,solutions,technology,value
"When Are Lotus Partners Going to Jump on The Connections Bandwagon?" Thu, 14 Jul 2011 09:42:50 -0400 Connections (Lisa Duke)
The typical IBM partner is a mini-IBM, offering all things to all people.  But a traditional Notes/Domino partner is different.  We are specialists, with deep expertise in a few narrow niches.  So for us to expand into different areas as a specialist is a more of an undertaking.    It's a bit like asking a cardiologist when they are going to pick up brain surgery, since hey, hearts and brains are both body parts.  It's much more difficult than a General Practitioner learning about Advil and recommending it for pain.

Having said that, learning Connections is a natural extension to a Lotus partner's business, so we aren't dismissing it outright. So what is involved in adding Connections to a traditional Notes practice?  To do it well, there's more work than you might think.  Hopefully this will be a helpful guide for those who are on the journey with us, and will serve as explanation to all those generalists who want to know what is taking us so long in our ramp up.  

1.  Understand social.  What is it?  Is it a fad or a trend?  What are the external tools customers will reference when describing their needs?

2. Understand Connections.  What are the services?  How does it work?

3. Technical enablement.  Learning about WebSphere.  How to install and upgrade Connections.  We are not the kind of partners who "wing it" while billing the client!

4.  Learn the competition.  While it's impossible to be an expert in every product in this space, our clients expect us to be able to defend our recommendations and to compare and contrast to similar in market solutions.

5.  Learn how to sell software.  Keep in mind Notes/Domino has been in market a long time, and the folks who remember how it was sold have wandered off to do other things.  We know how to sell our technical expertise and how to progress deals, but getting a foot in the door with a product we don't know well is not in our comfort zone.

6.  Learn how to sell Connections.  What customers have used it successfully?  What are the use cases?  We need customer stories to give us and our clients ideas on how to use the product to solve business problems.  Is this really just for IBM's big customers, or can our customers use it?  Is it realistic that they can afford not just the software, but the hardware and services to set it up?

7.  Learn how to sell to line of business.  While we can avoid this for awhile by starting Connections conversations with existing clients first, at some point if we want to grow a Connections practice, we need to know how to approach department heads.  This is again where stories from people who have done it successfully help.

8.  Learn the other Connections.  While feature parity between on-prem Connections and IBM Cloud/Lotus Live Connections is a goal for IBM, today they are not the same.  So it's not a matter of selling the client on Connections and then asking if they want on-prem or hosted - it's a whole additional learning curve on the second product.  Larger partners are getting around this by setting up a hosted environment, but this would be a new business model for us, and it makes us uncomfortable to not know the risks of getting into hosting now.

9.  Certifications. VAP solutions.  Other IBM homework.  Given the fact I just pulled my resources from the field to get certified to sell the things I've already been selling, do I really want to loose more billable hours investing in a new area right now?

10.  Evaluation of the IBM offering to partners.  Is Connections really good enough for me to risk my reputation with my clients?  It's more of a risk when you've been working with clients for years and plan to stay in a job for many years in the future than when you can quietly burn bridges and move to another role in 18 months.

Is IBM committed to the platform?  I believe right now yes, but with the introduction and ninja-like withdrawal of products in the past (Foundations) this question mark will be on any new product for at least the first 2-3 years.

Do I really want to get more in bed with IBM, given the communications issues and lack of respect from IBM for the Lotus community (ok, to be fair, I'd say there's a lack of respect on both sides right now).  Again, I believe this is a yes, but the lack of love does cause us to proceed with more caution than is probably warranted otherwise.  

Will IBM do what is required to build awareness for this product, or will this be another uphill battle where we loose to inferior products simply because they are better known?  Or should I pick that other winner now and switch, since I'm expected to learn something new anyway?

11.  Economy/Personal - given where the economy is, do I want to invest in a major push?  

Do I personally have the emotional energy to put this together right now?  Am I at a stage in my life & career where I want to reinvent myself, or do I think I can keep doing what I've been doing for the next 5-10 years and make it to retirement/until the kids go off to college/until we see if this social thing takes off/until the economy improves/until I get desperate?  If I have to learn something new, do I even want it to be in IT, or is now the time to write the next great American novel?

12.  My Branding - will IBM/my clients/my buddies in the Yellowsphere allow me to change my personal brand?  Will they stop calling me for Domino work because they think I've completely left to do Connections?  What if that happens, and then the Connections work isn't there?

13. Competition with other partners - are there other partners in my geography that are going to get all the love from IBM or the customers for this product?  If I learn it, will the deals come?

14. Is there a demand for this in my geography?  Sure, it sounds like things are going will in the UK and Australia, but is the fact that there's no American Stuart McIntyre an opportunity for someone to step in and to fill the void, or a sign of problems with IBM's current position in the US market?  Sure, they are big with middleware, but middleware is like underwear.  No one knows what brand it is if they never see it.  Products that face the customer are much more subject to the consumerization of IT, the one current trend IBM is not on top of, in my opinion.

Many of these are areas where IBM could save us a lot of time by doing more enablement, which is allegedly in the works. I think that would be a huge help in making the process easier.  But a lot of it is reading the economic tea leaves and evaluating where both we and our businesses currently are to decide what makes sense for our future.

So yes, we get that social is a big buzzword.  Yes, we believe IBM is excited about Connections, and we do see opportunity.  But if we don't jump when you think we should, keep in mind it takes a little while to become an expert.  According to Malcolm Gladwell, it takes 10,000 hours, and if you multiply that by our hourly rate, you'll see why this is a million dollar decision for us.  And in a small business, millions are a lot to gamble with.

Adding Video To The Social Mix - Book Review Fri, 8 Jul 2011 11:38:28 -0400 social (Lisa Duke)  Here's a book review I wrote for the Social Media Club of Steve Garfield's Get Seen.   ]]> Connections vs. SharePoint Video Thu, 7 Jul 2011 11:36:29 -0400 social (Lisa Duke) Check out this video on YouTube to learn some of the differences between Connections and SharePoint from an IBM point of view.  I always find comparisons like this useful as a way to understand the offerings in the social space.

The first Connections User Group Meeting Was 7/4/11 Wed, 6 Jul 2011 11:02:36 -0400 Connections (Lisa Duke)
Check out the video of the keynote and closing session.  For the keynote Stuart McIntyre starts presenting at about 3 minutes 13 seconds in, so you may want to drag the bar over along the bottom to fast forward.

The group will meet again in about six months in Cardiff, Wales.  If you are interested in learning more or presenting, contact Stuart McIntyre of Collaboration Matters.   ]]>
Episode 012 - Andrew Frayling on Atlassian Wed, 22 Jun 2011 08:00:00 -0400 Andrew Frayling (Lisa Duke)

Andrew Frayling

Former Web Services Development Manager for Cardiff University working with Websphere Portal, Lotus Connections, Process Server, Lotus Quickr, Atlassian Confluence, Atlassian JIRA, Atlassian Greenhopper and Atlassian Fisheye.

Now self employed as an IT Consultant helping clients get the best out of their Confluence and JIRA installations.



Jira = issues & projects (seems like it was created with software development teams in mind)
I don’t know of any project management tools for/in Connections, although Communities could be used for this as a bit less natural fit.

Atlassian Confluence = wikis and collaboration - again, seems to be built with software companies in mind - how well does it translate to other industries?

Export - HTML, PDF, XML - docs or spaces

Atlassian definitely seems like a “by geeks, for geeks” company - other tools they sell include a hosted development suite and other dev tools.

Atlassian Greenhopper for agile development

Fisheye - version control monitoring tool

Either download or
hosted - Jira Studio includes Confluence and other products

Charity involvement

Planet Atlassian blog

Atlassian Answers

Differences between the IBM approach and the Atlassian products:  Licensing, Installation, Maintenance

Opportunities for developers - great SDK, customizeable UI, user macros

Future releases

User Groups - two per year

Social networking for sales leads - Twitter

Typical engagement


Andrew Frayling

Twitter: @SphericalN
Facebook for Atlassian:
Room to Read:
Atlassian Starter Licenses:

Twitter:  @lisaduke
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NOTE:  After publication, I got a note from Atlassian suggesting a few more links that listeners might be interested in.  Here you go!

wiki -
issues & projects -
hosted development suite -
agile development -
]]> no Episode 012 - Andrew Frayling on Atlassian ... Lisa Duke Episode 012 - Andrew Frayling on Atlassian ... podcast,social,business,socbiz,ibm,lotus,collaboration,software,solutions,technology,value
Episode 011 - Paul Withers Gets Social with Domino Mon, 13 Jun 2011 17:00:00 -0400 Paul Withers (Lisa Duke)

Paul Withers
Team Leader and Senior Domino Developer at Intec Systems Ltd, IBM Business Partner in UK. Also co-host of TheXCast.

I.  Topics
A. Lotusphere’s OGS and why it struck a chord

B. Anecdote: @TheAshes Social making a difference and putting the effort in.

C. Why did I get into blogging? IBM supports Business Partners so I felt it was important to repay IBM’s support of me as a developer by getting involved in the community. I had got to a period in my professional development where I felt I had enough knowledge to not seem foolish! But that’s the important point of blogging: as well as helping others have helped me. And I think it’s the key that you get what you give.

What about the risks to businesses of allowing individuals to represent the brand?  Does this draw more attention to inevitable staff changes?

D. The power of Twitter. Social networks personal v professional.

E. Speaking at conferences. Sharing and learning, if you’re the kind of person who’s willing (not necessarily confident enough) to speak in front of your peers. The importance of social to getting accepted as a speaker.

F. Social is a colour. It’s yellow. The yellowverse, OpenNTF, supporting developers.



LinkedIn, Twitter: paulswithers. Also on BleedYellow and DeveloperWorks.
The XCast, XPages podcast

Twitter:  @lisaduke
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_____________________________________________________________________ ]]> no Episode 011 - Paul Withers Gets Social with Domino ... Lisa Duke Episode 011 - Paul Withers Gets Social with Domino ... podcast,social,business,socbiz,ibm,lotus,collaboration,software,solutions,technology,value
Episode 010 - Alan Lepofsky Explains Socialtext Mon, 23 May 2011 06:00:00 -0400 Alan Lepofsky (Lisa Duke)

Alan Lepofsky -

Working in the collaboration industry since 1993. Main areas of interest include:
- The evolution of communication technologies, from email, to chat, to social networking. Improvements in the creation, sharing, and storage of content (documents, presentations) and richer forms of media such as podcasts, videos, scorecards, and mashups.
- Locating and sharing subject matter expertise. Helping employees, customers, and partners share information and operate more effectively with collective knowledge.
- Bringing aspects of the video game world to business.
- Bringing all of the above together in ways where the tools can help people discover the content and people they need to get their job done.

Tell us a bit about your history with IBM Lotus and what roles you had there.
What were the biggest changes in moving from IBM to Socialtext?

Socialtext - what is it?  What services are included?

Social Networking
Social Spreadsheets
Wiki Workspaces
Internal Blogs

How is it accessed?
Desktop App

How is it deployed - cloud or on prem
If on prem, appliance or VMware - Socialtext does the maintenance

What is your partner model? How do you educate them on competitors?

Is there a soft delete?  How do you prevent a user from deleting a group?

Do you do any services?

What are some competitive advantages?

Tell us about how your customers have seen business benefits from using Socialtext.



Twitter @socialtext
Blog -
Twitter @alanlepo

My contact info
Twitter:  @lisaduke
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Events Page: ]]> no Episode 010 - Alan Lepofsky Explains Socialtext ... Lisa Duke Episode 010 - Alan Lepofsky Explains Socialtext ... podcast,social,business,socbiz,ibm,lotus,collaboration,software,solutions,technology,value
Episode 009 - Patrick O’Keefe on Managing Online Forums, Twitter for Business, Walmart Getting into Social Media, and Tweetdeck - Would You Buy It? Sun, 15 May 2011 12:30:00 -0400 Patrick O’Keefe (Lisa Duke)

Patrick O’Keefe is the founder of the iFroggy Network, a network of websites covering various interests. He has been managing online communities since 2000 and is the author of “Managing Online Forums,” a practical guide to managing online social spaces. He has been responsible for the cultivation of communities like, and He blogs about online community at, his favorite record label at and more at

How do community members find you?  
Managing Online Forums - the book
best practices, advice, etc.
How does speaking tie in with what you do online?
How do you use Twitter for business? LinkedIn? Facebook?


Walmart gets into social media

Would you acquire Tweetdeck?
Note:  After the recording of this episode, Tweetdeck was purchased by Twitter

Patrick O’Keefe

Owner, iFroggy Network (
Author, “Managing Online Forums” (
Twitter: @iFroggy

Twitter:  @lisaduke
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Episode 008 - Mary Beth Raven on Blogging, Community, Twitter for Business, Speaking, and The Inmates Running The Asylum. Mon, 9 May 2011 08:00:00 -0400 Mary Beth Raven (Lisa Duke)

Guest for the week:
Mary Beth Raven Ph.D. - Senior Staff Designer for IBM Lotus
Mary Beth has had a varied career in software product user interface design at several companies, starting with Digital equipment corporation, including FTP software, and now with IBM. She’s been with IBM for the past 13 years and lead the design of the first 5 versions of Lotus Sametime, before moving to become the lead designer for Lotus Notes. She is currently focusing on how to better integrate the Lotus portfolio, and how to better integrate the portfolio with other products. She has leveraged social media to inform the design of several products.

How do you start engaging with an existing community? How do community members find you?

How does the blog help you?

The Inmates are Running the Asylum

How do you use Twitter for business? LinkedIn? Facebook?

How does speaking tie in with what you do online?

Mary Beth Raven

Follow her blog at
Twitter:  @lotusdesign and @MaryBethRaven
Also feel free to “like” the LotusDesign facebook page. Facebook:
IBM Collaboration Champions Program

Twitter:  @lisaduke
Twitter for podcast:  @getsocialdobiz
Facebook for STS:
Facebook for the podcast
Events Page: ]]> no Episode 008 - Mary Beth Raven on Blogging, Community, Twitter for Business, Speaking, and The Inmates Running The Asylum. ... Lisa Duke Episode 008 - Mary Beth Raven on Blogging, Community, Twitter for Business, Speaking, and The Inmates Running The Asylum. ... podcast,social,business,socbiz,ibm,lotus,collaboration,software,solutions,technology,value
Episode 007 - James Wahba on coworking, Quora, Twitter for business, and email - not dead yet! Mon, 2 May 2011 19:30:00 -0400 James Wahba (Lisa Duke)

James Wahba -

Graduated high school in Greenwich, CT.

Moved to NYC and launched an internet business, with my brother John Wahba. streamed independent short films made by over a thousand filmmakers.

Managed Chase Packaging, an industrial packaging manufacturer based in Virginia

Started developing real estate by converting industrial properties into residential properties. Greenwich Landing, Greenwich Landing Marina, Mariner’s Watch.

Invested in and helped launch Anthology Recordings, an online record label and digital music retailer. Anthology Recordings acquires the rights to digitize rare and out of print vinyl records that typically sell for thousands of dollars on ebay.

Launched RepairDental, a dental equipment repair service. Dentists mail in their handpieces each month, have them repaired, and mailed back within 48 hours.

Joined my brothers, Tim Wahba and John Wahba at SteelVault Data Centers. We provide colocation services to major corporations as well as the physical infrastructure for cloud services.  

Launched Projective Space, a coworking space for tech startups and entrepreneurs, located in SoHo. Home to 30+ startups, including Wanderfly, Uber, Seatgeek, Gojee, YCharts, Steelvault Data Centers, AtmaLinks among others.

A. Projective Space - many startups under one roof.  Isn’t it ironic that the best social networking tool is still being face to face?  What benefits come from sharing space?  What do companies get besides the roof and the networking?  How do you help promote and connect them?

B. Quora - what is it, why would someone want to use it?

C.  Social media & politics in Egypt

D. When is social not right?
Email - Not Dead Yet
Mail Chimp vs. Constant Contact


twitter: @jameswahba
twitter: @projectivenyc

Twitter:  @lisaduke
Facebook for STS:
Facebook for this podcast (thanks for liking us so we could get a short name!)
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]]> no Episode 007 - James Wahba on coworking, Quora, Twitter for business, and email - not dead yet! ... Lisa Duke Episode 007 - James Wahba on coworking, Quora, Twitter for business, and email - not dead yet! ... podcast,social,business,socbiz,ibm,lotus,collaboration,software,solutions,technology,value
(c) Simplified Technology Solutions 2011Lisa DukenonadultPutting the Business into Social...